Help centre

Reisechip is a German provider of travel eSIM data plans, with prices in euros for more than 200 countries and regions. You buy your eSIM online, get the QR code by email straight away and are on a local mobile network at your destination within minutes, with no physical SIM card.

Most recent smartphones do, including iPhone XS and newer, Samsung Galaxy S20 and newer, Google Pixel 3 and newer and many other models. Check your settings under “Mobile data” or “SIM cards” for an option to add an eSIM. Your phone must not be locked to a network operator (no SIM lock).

Yes. The Reisechip eSIM is added to your phone as an extra data plan. Your existing SIM card and German number stay fully active.

Yes, and we recommend installing it at home while you are on Wi-Fi. Then you are connected as soon as you arrive, without hunting for Wi-Fi at the airport. The validity only starts when the eSIM first uses data at your destination.

Open the email with the QR code on another device or print it. On your iPhone, go to Settings > Mobile Data > Add eSIM > Use QR Code. Scan the code and follow the steps. Then turn on data roaming for the new eSIM: Settings > Mobile Data > your eSIM plan > Data Roaming.

Open the email with the QR code on another device or print it. On your Android phone, go to Settings > Network & internet > SIMs > Add eSIM > Scan QR code. Scan the code and follow the steps. Then turn on data roaming for the eSIM in your mobile network settings.

Your plan's validity starts when the eSIM first connects to a data network at your destination, not when you buy or install it. So you can install it in advance without losing any days.

Check your spam folder first. If the email is not there, sign in to your Reisechip account: the QR code is also under “My eSIMs”. If the problem continues, email kontakt@reisechip.de with your order number.

We accept credit and debit cards (Visa, Mastercard, Maestro, JCB, UnionPay), Apple Pay and PayPal. All payments go through secure, PCI DSS compliant connections.

Yes. You get an order confirmation by email right after your purchase. A detailed invoice is in your Reisechip account under “Orders”.

eSIMs that have not been activated can be refunded in full within 30 days of purchase. eSIMs that have been activated (once data has been used) cannot be refunded. Send refund requests to kontakt@reisechip.de with your order number.

No. The price shown on our website is the final price. There is no activation fee, no shipping cost and no extra charge. Nothing renews automatically: when your data or validity runs out, you pay nothing more.