Privacy Policy
This is a convenience translation. The German version is legally binding; if the two differ, the German version prevails. German version: Datenschutzerklärung
Last updated: 21 February 2026
1. Controller
The party responsible for data processing on this website is: Interglobe Holding Limited The Guildhall Market Square Cambridge, CB2 3QJ United Kingdom Email: kontakt@reisechip.de
2. Collection and storage of personal data
When you visit our website, we automatically collect the following data: - IP address (anonymised) - Date and time of access - Pages and files accessed - Referrer URL (the page visited before) - Browser and operating system used When you buy an eSIM, we additionally collect: - First and last name - Email address - Payment information (processed directly by the payment service provider) - Order details (selected plan, destination)
3. Purpose of data processing
We process your data for the following purposes: - Provision and optimisation of our website (Art. 6 Abs. 1 lit. f DSGVO (GDPR)) - Processing of purchases and delivery of the eSIM (Art. 6 Abs. 1 lit. b DSGVO (GDPR)) - Customer support and communication (Art. 6 Abs. 1 lit. b DSGVO (GDPR)) - Fraud prevention and security (Art. 6 Abs. 1 lit. f DSGVO (GDPR)) - Analysis of website usage to improve our offering (Art. 6 Abs. 1 lit. a DSGVO (GDPR), only with consent)
4. Cookies and tracking
Our website uses cookies. We distinguish between: - Necessary cookies: Required for the basic functions of the website (e.g. shopping cart, language settings). These cookies are set without consent. - Analytics cookies: Help us understand how visitors use our website. These are only set with your express consent. - Marketing cookies: Enable personalised advertising. These are only set with your express consent. You can adjust your cookie settings at any time via the cookie banner or in your browser settings.
5. Disclosure to third parties
We only pass on your data to third parties in the following cases: - Payment service providers (Adyen; when you pay with PayPal or Apple Pay, also PayPal or Apple): To process your payment. These service providers process your payment data under their own responsibility. - eSIM provider: To provide and activate your eSIM. In doing so, we only transmit the technically necessary data. - Cloud infrastructure (Amazon Web Services): Our servers are operated at AWS. The privacy terms of AWS apply. A transfer to third countries only takes place in compliance with the requirements of the GDPR (DSGVO) (e.g. on the basis of standard contractual clauses).
6. Your rights
Under the GDPR (DSGVO) you have the following rights: - Right of access (Art. 15 DSGVO): You can request information about the data we have stored about you. - Right to rectification (Art. 16 DSGVO): You can request the correction of inaccurate data. - Right to erasure (Art. 17 DSGVO): You can request the deletion of your data, provided that no statutory retention obligations apply. - Right to restriction of processing (Art. 18 DSGVO) - Right to data portability (Art. 20 DSGVO) - Right to object (Art. 21 DSGVO): You can object to the processing of your data at any time. - Right to withdraw consent (Art. 7 Abs. 3 DSGVO) To exercise your rights, contact us at kontakt@reisechip.de.
7. Storage period
We store your personal data only for as long as is necessary for the stated purposes or as long as statutory retention obligations exist. In accordance with commercial and tax law, order data is retained for up to 10 years. Data that is no longer needed is deleted regularly.
8. Data security
We take appropriate technical and organisational measures to protect your data against unauthorised access, loss or misuse. Our website uses SSL/TLS encryption for all data transfers. Payment data is processed directly by certified payment service providers and is not stored on our servers. If you have questions about data protection, please contact: kontakt@reisechip.de