Delete account

This is a convenience translation. The German version is legally binding; if the two differ, the German version prevails. German version: Konto löschen

You can delete your Reisechip account at any time. Here are two simple ways.

Method 1: In the app (recommended)

Open the Reisechip app and sign in.
Tap your profile icon to open the profile area.
Tap “Account information”.
Scroll down and tap “Delete account”.
Confirm the deletion in the dialog that appears.

Your account is deleted immediately.

Method 2: By email

If you no longer have access to the app, send us an email at:

kontakt@reisechip.de

Send the email from the email address registered with us, with the subject “Delete account”. We will process your request and confirm the deletion within 30 days.

What is deleted

Your profile (name, contact details)
Your sign-in data — you will no longer be able to log in
Your access to the account

What we are required to keep

Past transaction data, order history and invoices are retained in accordance with the applicable tax and accounting obligations. This data remains in our backend systems but cannot be used to log in. We do not use it to contact you for marketing or other purposes.

Note on active eSIMs

If you have active eSIMs at the time of deletion, they remain usable until their expiry date. Deleting your account does not result in a refund or cancellation of active eSIMs.

Questions about account deletion? Write to us at kontakt@reisechip.de